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911 service for Hampshire County was restored early Friday afternoon after being out more than half a day.

The Hampshire County Sheriff's Office says it has filed another complaint against phone service provider Frontier over the outage.

ORIGINAL, POSTED MID-MORNING FRIDAY, May 17: 911 service for Hampshire County is out until Frontier Communications gets a computer card delivered to a substation in Paw Paw.

Residents with an emergency are urged to call their local fire company or rescue squad until service is restored — if they have service at all.

Two sources have said that as of 10 a.m. today (Friday, May 17), customers with the 492 prefix in northern Hampshire County cannot place calls. 

The 911 center says that when it learns of emergencies it is radioing fire companies and rescue squads because it can’t place calls to the 492 or 496 (Augusta area) prefixes.

Chief Deputy Nathan Sions said the issue lies with a part gone bad in Paw Paw.

“It’s completely unacceptable to wait for a card to be delivered,” he said, suggesting the phone company should keep the part stocked where it’s needed.

“We have schools that can’t call 911 if they need to,” he noted.

The outage began around 9 p.m. Thursday night.

Sions said some exchanges can dial 911 and Hardy County dispatch will pick up, but he said Hardy may be beginning to experience problems.

Frontier was unreachable for comment.



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