4-29-13 Contact Potomac Edison with billing questions

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Akron, Ohio — Potomac Edison is encouraging customers in the Eastern Panhandle of West Virginia with questions regarding their most-recent bills to contact the company call center at 1-800-686-0011.

As part of its effort to enhance the overall efficiency of its meter-reading process, in February and March Potomac Edison reconfigured its meter-reading routes. The switchover to the new routes temporarily lengthened the billing cycle for some customers, which means they were billed for a longer period of time.

Typically, Potomac Edison reads meters on a bimonthly basis, and the changeover to new routes also may have led to an additional estimated bill for some customers.

Potomac Edison has contacted customers in Berkeley and Jefferson counties who could have been affected by the transition to the new meter-reading route schedule, encouraging them to call the Customer Contact Center at 1-800-686-0011 if they have questions about their bill.

Potomac Edison’s customer service representatives will help customers understand their bills and assist those who could have difficulty paying their bills to set up a payment plan.

Throughout this process, Potomac Edison has been in close contact with the Public Service Commission of West Virginia, keeping the Commission and its staff apprised of the situation and what the company was doing to follow up with customers who have inquiries.

Potomac Edison, a FirstEnergy electric distribution company, serves about 132,000 customers in the Eastern Panhandle of West Virginia. Follow Potomac Edison on Twitter @PotomacEdison.

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